Things to Consider While Choosing The Course To Study In Newzealand
Quality assurance is not a guarantee — what it does give you is the basic confidence in the quality of a course or qualification. You should also check out other factors, such as the points that follow.
When you enrol, make sure that you get full details such as dates, costs, refunds if you need to withdraw, information about resources, student support services and complaints procedures. Registered and accredited private providers are required to have all of these provisions, even if they are small operators.
PTEs must have adequate protection of student fees in the event of a their:
This means that if a course stops before its scheduled completion, you may get your fees reimbursed or be offered re-enrolment in a suitable alternative course to complete the qualification or Framework credits.
This does not apply to Training Opportunity courses, Youth Training and Skill Enhancement courses, or off-job training co-purchased by industry training organisations.
However, if you simply choose the wrong course, you may find that when you withdraw you won’t be able to get your money back.
When you are on a course, remember that you are a consumer. You should be able to discuss the course with staff and complain formally if you feel the need.
If you have a complaint regarding a NZQA registered and/or approved and accredited provider, raise the matter with the management of the provider. If the matter is not resolved satisfactorily, you may make an official complaint to NZQA.
NZQA needs complaints to be in writing and stated as specifically as possible — that is, what the problem is and what you have already done to obtain resolution. It is also very helpful if you provide copies of relevant documents.
NZQA will investigate and advise you and the provider of the outcome of the complaint.
For advice about lodging complaints, telephone 0800 QA HELP (0800 72 4357).
You can find further information on moderation, examinations, quality assurance, qualifications evaluations, Records of Learning, National Certificates, National Diplomas and the National Qualifications Framework on this website.
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